- Provide excellent quality claim adjustment through knowledge, professionalism, and service
- Experience, integrity, and concern
- Accurate, prompt, and courteous claims services
- Claim resolution services including as appraiser, referee and umpire
- Contact with parties within 24 hours
- Computerized estimating programs and database
- Fully electronic, timely, and efficient reporting
- Thorough investigations and equitable settlements
- Full adjustments and limited assignments
- Property and liability loss adjustments
- Immediate dispatch to adjusters of all new assignments
- Competitive and industry-accepted rates and fees